Not Happened or Late
1. Please check the call details in My Account
2. The 23rd and Christmas Eve are very busy and it is not unusual
for Santa to be held up on some calls and is playing catch up.
Please be patient and explain to any waiting child/children that
Santa is very busy tasting his sleigh and checking his list and
he will call just as soon as he can.
Make sure you have Unknown Caller Barring switched off. Santa
may not get through as he will appear to have an international
Santa may not call if he think it was scheduled at an unreasonable
time in error such as 1.30 in the morning (AM not PM). Although
we have warnings on the site, some users still opt to book. Often
they are prank calls designed to wake a grown up. We only offer
30% refunds for this. The suggestion is to rebook at a suitable
time for a child and then apply for a refund on the original call
using the email below.
Call to people over 17 years old may not be made (at Santa's discretion).
When booked as a prank these calls can be distressful for both
the recipient and the Santa and ties up resources. We only offer
30% refunds for this.
Please be aware that although extremely rare Santa may miss the
call altogether due to human error or a system error.
(Last year's success rate was 954 per 1000 calls)
most cases we will refund in full
for each missed call - just just as importantly please tell your
child that Santa is very sorry, but it was either call them and
risk not making it to their house on time with all their presents
or to leave now before the snow gets too heavy - even without
making his call to them.